When your clients request an appointment, their request automatically shows up in your Cornerstone message center, making it easier for your staff to get the appointment scheduled.
Automated email and text reminders are a great way to increase compliance. They can also save your staff hours of phone time every week.
When your client confirms their appointment via email or text, that appointment will appear as confirmed in your Cornerstone scheduler. Easy for your clients and easy for your staff.
With Pet Health Network Pro integration, all medical reminders are automatically populated through Cornerstone and personalized with your practice information, patient name, and client-friendly reason for visit.
Choose from a large selection of eye-catching, species-specific themes. And cut costs by including multiple pets on the same postcard.
All emails are mobile optimized, making it easy for your clients to stay informed and request appointments on their phone.
Text message reminders
90% of text messages are read within 3 minutes. Imagine how texting could increase compliance.
Easy-to-use filters allow you to create a targeted list based on Species, Age and/or Last Transaction Date and deliver an integrated marketing campaign across multiple channels:
Start your campaign with an email newsletter to educate and inform your clients
Send a postcard that drives a visit and gets your patients through the door
Reinforce your message on social media with ready-to-use Facebook assets
A text message is often more effective than a phone call – and quicker for your staff. Use this feature to send text messages to individual clients.
Perfect for: post-surgery notifications, Rx refills, post-grooming pickups,
and “no show” appointment inquires.
Customizable and automated to send after each visit. Surveys are a great way to collect important client feedback and capture Net Promoter Scores.
Attract new clients by turning your survey responses into client testimonials. We make it easy to review your survey responses and have the best ones posted to your practice website.
We identify customers with an NPS score of 9 or higher and encourage them to post reviews on Google, Yelp, Yahoo Local, Angie’s List and Yellow Pages.
Refer A Friend program
Word-of-mouth is one of your best marketing tools and you can leverage happy clients by encouraging them to refer their friends.
Get more traffic to your practice website with our mobile-optimized platform.
Easy to build and maintain
Our drag-and-drop tool makes it easy to add content, embed custom code, upload videos and more.
Choose from a large selection of modern and professional templates.
Get up and running quickly
A Pet Health Network Pro communication specialist will walk you through the application, establish your default settings, share best practices, and more.
Expert support when you need it
Support specialist are available by phone, email and live chat anytime you have a question.
Stay connected with your clients
Email newsletters are a great way to keep your clients engaged, provide educational information and promote your practice.
We provide all the content you need, ready to send, and all backed by IDEXX.
Make it your own by adding, editing or removing any of the content we provide.
Personalized online pet pages
Petly gives your clients a secure way to access vaccination records, appointment details, refill prescriptions and more.
Easy-to-share lab results
Share medical notes and lab results to a patient’s pet page with the click of a button.
Monitor visits and compliance
Pet Health Network Pro helps you keep track of the medical reminders you send, and easily measure their success.
Know your email capture rate, text message enrollment and Petly utilization.
See your Net Promoter Score and overall ratings.
Engaging way to provide vital health information to your clients including
vaccination due dates, emergency contact information and more.
Petly ID cards are available at only $2.95 per card.
Automated thank-you emails
Let clients know you care about them and their pets; you can also request feedback and online reviews.
Automated birthday greetings
A fun, festive way to remind clients that their pets are important to you.
"One of the cool parts of Pet Heath Network Pro is the survey tool. It’s a great tool for the whole team and has a huge impact on what happens in the practice and how we think about relating to our clients.”
— George Bailey Hospital Manager, Stratham-Newfields Veterinary Hospital
"One of the best features is allowing the client the control to choose how they are reminded of an upcoming appointment and the ease of confirming! They can choose to have an email or text message sent to confirm future appointments and when they reply it will automatically mark it as confirmed inside of Cornerstone."
— Marina Swartz, Practice Manager, Seiler Animal Hospital