IDEXX Support

A customized plan for your practice

We’ll work with you to make sure you have the right level of support to fit your business needs. No more, no less.

Instant Access

Instant access to the latest features and enhancements

Software updates are sent directly to your Cornerstone server, ready to install without a DVD.

IDEXX Support

Expert help when and how you need it

Your Cornerstone specialists are available by phone, live chat, or email. And remote access brings our technicians right to your screen.



For practices that only want the basics.

Cornerstone Software updates

Cornerstone electronic release training

Cornerstone software direct-to-techician telephone support

Chat & email support

Remote access available during business hours

Online support at



Designed for practices that want the peace of mind that comes from having expert support for both software and hardware.


All benefits included with Software Support

Over-the-phone and remote access installation guidance, configuration, and troubleshooting support for IDEXX-certified products

Limited phone support for non-IDEXX-certified products

Virus or malware verification (removal not included)

Dispatch of hardware service by original manufacturer for IDEXX-certified Dell products under Dell warranty

Hardware Guardian Service (option)



Our highest level of support, Cornerstone Sentry provides a quarterly network assessment to deliver proactive system protection.

All benefits included with Software and System Support

Verification of IDEXX-certified backup software and review of error logs

Review of IDEXX-certified anti-virus subscription status and error logs

General review of system error logs to identify potential issues

Verification of database size, log file size, image size

24 hour on-call support coverage for critical Cornerstone Software or IDEXX certified hardware issues

Hardware Guardian Service (option)

Hardware Guardian Service

A protection plan for your Cornerstone hardware. Available for System and Sentry Support customers only.

  • Reduce hardware interruptions and downtime
  • Provides functionally equivalent loaner or replacement equipment in the event your equipment cannot be repaired onsite
  • Includes expedited shipping of loaner or replacement equipment
  • Installation for loaner or replaced equipment will be completed via remote access support and telephone

Request a consultation today

Request a demo