IDEXX Support

A customized plan for your practice

We’ll work with you to make sure you have the right level of support to fit your business needs. No more, no less.

Instant Access

Instant access to the latest features and enhancements

Software updates are sent directly to your Cornerstone server, ready to install without a DVD.

IDEXX Support

Expert help when and how you need it

Your Cornerstone specialists are available by phone, live chat, or email. And remote access brings our technicians right to your screen.

Software

Support

For practices that only want the basics.

Cornerstone Software updates


Cornerstone electronic release training


Cornerstone software direct-to-techician telephone support


Chat & email support


Remote access available during business hours


Online support at Cornerstonehelp.com

System

Support

Designed for practices that want the peace of mind that comes from having expert support for both software and hardware.

Best
value!

All benefits included with Software Support


Over-the-phone and remote access installation guidance, configuration, and troubleshooting support for IDEXX-certified products


Limited phone support for non-IDEXX-certified products


Virus or malware verification (removal not included)


Dispatch of hardware service by original manufacturer for IDEXX-certified Dell products under Dell warranty


Hardware Guardian Service (option)

Sentry

Support

Our highest level of support, Cornerstone Sentry provides a quarterly network assessment to deliver proactive system protection.

All benefits included with Software and System Support


Verification of IDEXX-certified backup software and review of error logs


Review of IDEXX-certified anti-virus subscription status and error logs


General review of system error logs to identify potential issues


Verification of database size, log file size, image size


24 hour on-call support coverage for critical Cornerstone Software or IDEXX certified hardware issues


Hardware Guardian Service (option)

Hardware Guardian Service

A protection plan for your Cornerstone hardware. Available for System and Sentry Support customers only.

  • Reduce hardware interruptions and downtime
  • Provides functionally equivalent loaner or replacement equipment in the event your equipment cannot be repaired onsite
  • Includes expedited shipping of loaner or replacement equipment
  • Installation for loaner or replaced equipment will be completed via remote access support and telephone

Request a consultation today

Request a demo